Shipping & returns

IMPORTANT INFORMATION

Free In-Store Pick UP. 

U.S. Shipping Rate Schedule

  Priority Mail
$0.00- $99.99 $ 9.00
$100 - $199.99 $ 11.00
$200 - $299.99 $ 13.00
 $300 - 399.99  $ 15.00
$400 +  FREE

Free priority mail shipping is offered on orders over $400.

Our delivery time starts from the moment your order is placed and includes a 24-hour period where your items will be processed, boxed and shipping from our NCTA Store. Please note: any orders placed on Friday, Saturday, or Sunday will not be shipped until Monday.

HOLIDAY NO SHIP SCHEDULE

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Years Day

 

NOTE: If you refuse delivery of the shipment, you will be held responsible for payment of all return shipping fees and any applicable fees, duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments. Which will be deducted automatically from your original form of payment.

NCTA insures each purchase over $50 during the time it is in transit until it is delivered to you.

DAMAGED OR DEFECTIVE ITEMS: If you receive an item that is damaged or defective, please contact us at 919.615.3242 within 48 hours of receipt.

 

What is NCTA Online Store Return Policy?

R E T U R N / E X C H A N G E P O L I C Y

All items must be returned/exchanged within 30 days of delivery, refunds are not given after 30 days. To return an item please contact the NCTA Store.

  • NCTA Online Store accepts returns/exchanges on: unworn, unwashed, full price merchandise with original tags attached. Return package must be postmarked within 30 days of original customer receipt and delivery confirmation date. NOT applicable for returns: Sale and Clearance items, or Custom Made items
  • NOTE: You have 48 hours within delivery confirmation date to claim a defect on any items listed as "not applicable for return" to receive a refund due to damage or defect.
  • All returns may be sent to NCTA Store located at 3228 Garner Road, Raleigh, NC 27510

You may call our office during business hours Monday-Thursday, from 9:00am -4:00pm at 919.615.3242 should you have any questions or E-mail us at nctastore@nc.rr.com

 

Is my package Insured?

Items over $50 are insured against theft and accidental damage whilst in transit to destination shipping address. Once your items have been delivered to specified address, they are no longer covered by insurance.